Job Description

Posted on 02/10/2026

Mission

SUMMARY:

The Pick & Pack Lead will ensure that food trolleys are properly filled, and processes are followed based on our airline client needs.  The Lead will work alongside the other team members.  The Lead will be the individual who answers team members' frequent questions and supervises the work of others.  The Lead is a servant leader who will be able to ensure that the manager's and supervisor's direction is followed while working alongside the team. 

ESSENTIAL FUNCTIONS

• Lead by example in all responsibilities of Pick & Pack.
• Ensure that all policies and processes are followed in the Pick & Pack area.
• Rotate products as appropriate; provide designated items to appropriate departments.
• Complete all necessary records and reports in a timely and accurate fashion.
• Conduct inbound processes of new merchandise in accordance with guidelines and following all prescribed procedures, ability to understand specificities for each airline.
• Physical and administrative handling of merchandise.
• Take appropriate action to label, store, sort, and dispose of merchandise as instructed.
• Inform Team Lead, Supervisor, or Manager of daily activity and/or any issues/concerns.
• Assist in maintaining Security and Health and Safety requirements.
• Ensure adherence to procedural and policy requirements.
• Maintain a clean, neat, and orderly work area.
• This position requires the ability to communicate effectively in a diverse multicultural environment.
• Perform other duties as required or assigned by supervisor or management.
• Ensure compliance with all applicable requirements related to product and service quality, environmental standards, food safety, and health and safety regulations.
• Promote a safe and healthy work environment by preventing work-related injuries and illnesses, eliminating hazards, and reducing health and safety risks.
• Compliance with Hazard Analysis Critical Control Points (HACCP)/General manufacturing practices (GMP) guidelines for personal hygiene and observe security precautions as mandated by unit management.
• Satisfactory and punctual attendance are expected.
• All other duties as assigned.

Profile

EDUCATION/EXPERIENCE QUALIFICATIONS

• High School Diploma or equivalent strongly preferred.

QUALIFICATIONS

• Ability to read, write, and speak in English
• Ability to communicate effectively with all cultures
• Ability to handle pressure in a fast-paced environment
• Ability to work in a fast-paced environment
• Has good attention to detail
• Ability to work independently and as part of a team
• Ability to stand for extended periods of time
• Attendance, diligence, punctuality, reliability

PHYSICAL ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities.

While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee is frequently required to use hands to handle or feel. The employee must also occasionally lift and/or move up to 50 pounds.  The employee is also required to frequently inspect the manufacturing floor and will be exposed to noise levels that may range from moderate to loud.

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