UiPath & GenAI Job at Shrive Technologies LLC, Rahway, NJ

  • Shrive Technologies LLC
  • Rahway, NJ

Job Description

As a UiPath & GenAI Application Support Engineer, you will be responsible for supporting, monitoring, maintaining, and optimizing business-critical automation solutions built using UiPath and Generative AI technologies. You will ensure the reliability, performance, and availability of robotic process automation (RPA) workflows, AI-assisted automation services, intelligent document processing solutions, and GenAI-enabled business applications. The role involves incident management, root cause analysis, bot monitoring, application support, and collaboration with automation development teams to deliver seamless business operations.

Key Responsibilities

As a UiPath & GenAI Application Support Engineer , you will be responsible for supporting, monitoring, maintaining, and optimizing business-critical automation solutions built using UiPath and Generative AI technologies. You will ensure the reliability, performance, and availability of robotic process automation (RPA) workflows, AI-assisted automation services, intelligent document processing solutions, and GenAI-enabled business applications. The role involves incident management, root cause analysis, bot monitoring, application support, and collaboration with automation development teams to deliver seamless business operations.

Skill Requirements

UiPath Platform

  • Strong experience with:
    • UiPath Studio
    • UiPath Orchestrator
    • UiPath Robots (Attended & Unattended)
    • UiPath Assistant
    • UiPath Insights
    • UiPath AI Center
    • UiPath Document Understanding
    • UiPath Integration Service
  • Experience troubleshooting:
    • Bot failures
    • Queue processing issues
    • Asset-related errors
    • Credential and authentication failures
    • Scheduling and execution issues

GenAI & Intelligent Automation

  • Basic to intermediate experience with:
    • Generative AI (GenAI) solutions
    • LLM-based applications
    • AI Assistants and Chatbots
    • Prompt Management
    • Intelligent Document Processing (IDP)
    • AI-powered workflow automation
  • Exposure to:
    • OpenAI
    • Azure OpenAI
    • Microsoft Copilot
    • Google Gemini
    • Amazon Bedrock
  • Understanding of AI governance, security, and responsible AI practices.

Integration & Application Support

  • Experience working with:
    • REST APIs
    • JSON
    • XML
    • Web Services
    • Enterprise Application Integrations
  • Knowledge of automation integration with ERP, CRM, ECM, and enterprise business applications.

Database & Reporting

  • Experience with:
    • SQL Server
    • Oracle Database
    • PostgreSQL
  • Ability to perform data validation, troubleshooting, and operational reporting.

Monitoring & Operations

  • Experience using:
    • Dynatrace
    • Splunk
    • Grafana
    • BigPanda
    • UiPath Insights
    • Application Monitoring Tools
  • Strong troubleshooting, analytical, and root cause analysis skills.

Automation & Scripting

  • Knowledge of:
    • PowerShell
    • Python
    • VB.NET
    • Shell Scripting
  • Ability to automate operational and monitoring tasks.

ITSM & Service Management

  • Experience with:
    • ServiceNow
    • JIRA
    • Confluence
  • Strong understanding of:
    • Incident Management
    • Problem Management
    • Change Management
    • Release Management
    • ITIL Best Practices

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